FAQS

Hiring someone from the Philippines can offer cost-effective solutions, access to a highly skilled, English-proficient workforce, and a strong work ethic, often aligning with global business hours.

Our extensive array of service categories includes marketing, administrative, financial, customer support, and information technology. If a task can be completed on a computer, our virtual assistants are equipped to handle it efficiently. And to ensure sustained productivity and motivation, we provide continuous support to both you and your virtual assistant through our VALUE engagement programs. Experience the convenience and efficiency of our comprehensive virtual assistant services today! Moreover, we offer continuous support to both you and your virtual assistant to ensure sustained productivity and motivation through our VALUE engagement programs. Let us help you achieve your business goals with our comprehensive virtual assistant solutions.

The cost of hiring a virtual assistant varies based on their experience and skill set. Rates are competitive and range from $8 to $15 per hour. Additionally, there may be a setup fee to prepare your virtual assistant for work. These prices are in line with global standards for virtual assistant services.

Yes, absolutely! We kick off with a brief consultation via phone or Zoom to understand your needs. Then, we shortlist and endorse VA resumes for you to review. You'll have the chance to evaluate their experience and portfolios. Finally, we arrange interviews with the top candidates, ensuring you find the perfect match for your business.

Our virtual assistants go through a 90-day probationary period, which is included in the initial setup fee. If the virtual assistant does not meet your expectations during this time, they can be replaced at no additional cost. Our team will then begin shortlisting other candidates for replacement entirely FREE of charge!

Once you decide to bring a Virtual Assistant (VA) on board, we can get the ball rolling immediately! Our VAs are typically ready to start right away. We'll just need about 5 to 7 days to finalize the agreements and handle the onboarding process. We're excited to help you streamline your workflow and are here to set you up with your new VA as smoothly and quickly as possible. Let's get started!

You can choose your preferred platform for communicating with your virtual assistants. We'll begin with email and Zoom meetings to establish a strong connection, then transition to instant communication tools for more efficient, real-time interactions once settled and onboarded. This approach ensures smooth, effective collaboration from the start.

Our virtual assistants seamlessly synchronize with your preferred time zone and observe your company's holidays. They adhere to a mutually agreed-upon schedule, allowing you to align their work within your business hours or extend their support beyond, facilitating 24/7 operations for your enterprise. Should you require assistance during weekends or holidays, simply notify us in advance, and we'll make the necessary arrangements to ensure uninterrupted support tailored to your needs.

You can monitor the hours your virtual assistant works through various methods. One option is to use time tracking software or platforms specifically designed for remote work management. These tools allow your virtual assistant to log their hours and activities, providing you with transparent and accurate records of their working hours.

Our virtual assistants go through a rigorous evaluation process, starting from initial screenings and document submissions. We also conduct background checks to ensure their qualifications and reliability for your business. Additionally, our VAs sign an agreement, which includes a non-disclosure clause. Alternatively, you can supply your own NDA, although we will handle the documentation process.

Overtime and holiday pay rates are applicable when requested by the user and mutually agreed upon by both parties before the scheduled work period. The overtime rate is set at 25% higher than the regular rate, while the holiday rate is double the standard pay rate of the virtual assistant.

We'll charge you upfront for the VA's monthly service, with invoices sent out 15 days before the month of VA work begins.

We don't impose any additional hidden fees; you'll only be charged based on the hourly rate of the virtual assistant multiplied by the hours they work.